Refund Policy

This policy governs the booking, cancellation, and rescheduling of services offered by Joey's Room. By booking a service, you agree to the terms outlined below.

1. Booking Requirements

We offer flexible booking options subject to the following windows:

Early Booking Window: Bookings may be made up to 30 days in advance of the desired service date.
Minimum Booking Notice: Bookings must be made at least 2 days (48 hours) prior to the scheduled service time.

2. Rescheduling Policy

We understand plans change. You may reschedule your booking up to 2 hours before a session, subject to availability.

Eligibility: Rescheduling is permitted at any time (up to 2 hours before the original service start time).
How to Reschedule: To reschedule, please contact us via 480-881-5021 or use the rescheduling function within your online account.
Fee: Rescheduling is currently offered with no charge if done within the correct time frame. No shows are charged 60$.

3. Cancellation and Refund Policy

You have the right to cancel your booking at any time; however, all cancellations are subject to a fee.

Cancellation Fee Details

The Cancellation Fee is applied to cover administrative costs and potential loss of business when a slot is held and then cancelled.

Percentage Fee: The cancellation fee is a flat 60$.